*Note: This is a Demo Website for upcoming UP + IKEA platform.

Effective as of March 1, 2015
United Points Pte Ltd take your personal information seriously and use or keep it confidential. This Privacy Policy (the "Policy") has been established in accordance with best practices in the industry and applicable laws and regulations. This Policy describes how we handle your personal information for our services on the united-points.com website and its related sites, services and tools (the "Website").

By accepting the Policy, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

Collection of your personal information

You can browse our sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers.

We may collect and store the following personal information:

• email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
• transactional information based on your activities on the Website (such as buying, selling, bidding, item and content you generate or that relates to your account);
• postage, billing and other information you provide to purchase or dispatch an item;
• community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us;
• other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;
• additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to answer additional questions online to help verify your identity);
• information from other companies, such as demographic and navigation data; and
• other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law).

 

Marketing

We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customisation programmes, simply indicate your preferences in your profile.

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient and customized experience. You agree that we may use your personal information to:

• Provide the services and customer support you request;
• Resolve disputes, collect fees, and troubleshoot problems;
• Prevent potentially prohibited or illegal activities, and enforce our User Agreement;
• Customize, measure and improve our services, content and advertising;
• Tell you about our services and those of our corporate family;
• Send you targeted marketing, service updates, and promotional offers; and
• Compare information for accuracy, and verify it with third parties.

 

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.

Sharing of Your Information

We may share your personal information with:

• Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links(including paid listings and links), processing credit card payments, investigating frauds and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
• Third parties giving promotional offers: Sometimes we send offers to selected groups our users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust communication preferences in your profile.
• Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
• Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history;
• Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code, country, phone number, email address and company name; and
• Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

For the avoidance of doubt, If United Points has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, United Points reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, United Points may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if United Points is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. United Points shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against United Points for such disclosure.

Using Information from this Website

We enable you to share personal information to complete transactions. When users are involved in a transaction, they may have access to each other's name, user ID, email address and other contact and postage information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.

You agree to use user information only for:

• fulfillment of the transaction through this website and purposes related to the transaction;
• using services offered through this website (e.g. escrow, postage and fraud complaints); or
• other purposes that a user expressly chooses.

Cookies

We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyse our web page flow; customise our services, content and advertising; measure promotional effectiveness, and promote trust and safety.

• We offer certain features that are available only through the use of cookies.
• We use cookies to help identify you and maintain your signed-in status.
• Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
• You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our sites or services.
• You may encounter cookies from third parties on certain pages of the Website that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

No Spam, Spyware or Spoofing

We and our users do not tolerate spam. Make sure to set your communication preferences in your profile so we communicate to you as you prefer. You are not licensed to add other users of this Website, even a user who has purchased an item from you, to your mailing list (email or physical mail) without their express consent. To report related spam or spoof emails to United Points, please visit our Contact UP page. You may not use our communication tools to send spam or otherwise send content that would violate our terms and conditions. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. We do not rent or sell these email addresses.

Account Protection

Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.

If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website

Accessing, Reviewing and Changing Your Personal Information

You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or is inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Agreement, and take other actions otherwise permitted by law.

Security

We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private

Third Parties

Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or sellers on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions before you disclose your personal information to others.

General

We may amend this Policy at any time by posting the amended terms on this Website.

Updates to this Privacy Policy

July 5, 2013: We revised and added the following clarification to the section titled “Share of Your Information” to reflect our policy on this particular issue:

"For the avoidance of doubt, If United Points has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, United Points reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, United Points may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder and/or any injured third party or as a result of a subpoena or other legal action, or if United Points is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. United Points shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring action or claim against United Points for such disclosure."

 

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PERSONAL DATA PRIVACY NOTICE TO IKEA CUSTOMERS AND GUESTS

Dear valued IKEA customers and guests,

This privacy notice for personal data (“Personal Data Privacy Notice”) is issued to all our valued customers and guests of Ikano Handel Sdn Bhd (“IKEA”, “us”, “we”, “our” or “ours”), pursuant to the statutory requirements of the Personal Data Protection Act 2010 (“PDPA”).

During your course of dealing with us, we will collect and process your personal data for purposes, including, to communicate with you, provide products and/or services to you, respond to your enquiries or complaints, provide you with information and/or updates on products, services and/or promotions offered by Ikano Handel Sdn Bhd and selected third parties and other purposes required to operate and maintain our business as set out in our Personal Data Privacy Policy (collectively referred to as “Purposes”).

Personal data which we collect and process may include sensitive personal data including information as to the physical or mental health or condition of a data subject, religious beliefs or other beliefs of a similar nature, or any other sensitive personal data as prescribed by the law from time to time.

We will not disclose any of your personal data to any third party without your consent except to Inter IKEA Systems B.V., other IKEA franchisees and our related corporations and affiliates, our vendors, our suppliers, our joint venture/business partners, our appointed agents and/or our service providers, within or outside Malaysia, where necessary, that provide related products and/or services in connection with our business, any party who undertakes to keep your personal data confidential, any person as set out in our Personal Data Privacy Policy, or to whom we are compelled or required under the law to disclose to. In this regard, please note that we may be transferring your personal data outside of Malaysia to our central customer data storage and processing servers located overseas and share your personal data with our related corporations for such Purposes. A copy of our Personal Data Privacy Policy is available on our website here.

It is necessary for us to collect and to retain your personal data. If you do not provide us with your personal data, or do not consent with this Personal Data Privacy Notice and our Personal Data Privacy Policy, we will not be able to effectively provide products and/or services to you, if at all.

We are committed to ensuring that your personal data is stored securely. You have the right to request for access to, request for a copy of, request to update or correct your personal data held by us. You have the right at any time to request us to limit the processing and use of your personal data. (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).

Your written request should be addressed to:

Data Protection Officer
Address: IKEA Damansara, No 2, Jalan PJU 7/2, Mutiara Damansara, 47800 Petaling Jaya, Selangor Darul Ehsan.
Contact No.: 03 7952 7575
Email Address: dpo.my@ikano.asia

By submitting your personal data to us, you consent to us processing your personal data in accordance with this Personal Data Privacy Notice. We will also take it that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data.

In some circumstances, you may have provided personal data relating to other individuals (such as your spouse, family members or other third party including minors). You represent and warrant that you are authorised to provide their personal data to us and you have obtained their consent to the processing (including disclosure and transfer) of their Personal Data in accordance with this Personal Data Privacy Notice.

We reserve the right to update and amend this Personal Data Privacy Notice and our Personal Data Privacy Policy from time to time. We will notify you of any amendments to this Personal Data Privacy Notice or our Personal Data Privacy Policy via announcements on our website or other appropriate means. If we amend this Personal Data Privacy Notice or our Personal Data Privacy Policy, the amendment will only apply to personal data collected after we have posted the revised Personal Data Privacy Notice or Personal Data Privacy Policy.

In accordance to Section 7(3) of the PDPA, this Personal Data Privacy Notice is issued in both English and Bahasa Malaysia. In the event of any inconsistencies or discrepancies between the English version and the Bahasa Malaysia version, the English version shall prevail.

Date of issuance of this Personal Data Privacy Notice: 24 January 2019

 

Complaint form

To submit a complaint or grievance regarding how we are handling your personal data or about how we are complying with the PDPA, please download and complete this form and email it to dpo.my@ikano.asia.